Cancer patients and their families were in need of an online support community that allowed them the same functionality as mainstream social media. WhatNext wanted to provide them this survice. After working with other designers, the WhatNext product was close to complete, but performing poorly in user tests. I was brought on to rework the workflows and design of the heavier pages including facebook-like profiles, journey pages (where members told their stories using drag and drop timelines) and media pinboards. While all workflows should be intuitive, in the case of these users ease was absolutely key. The goal was to smoothly connect users to relevant information and each other without overwhelming them.